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Help & Troubleshooting

What should I do if my Breville BOV900 arrives damaged?

A delivered oven may have transport damage before first use.

Quick Answer

One buyer reported receiving a damaged unit and arranging a quick replacement. If the product arrives dented, cracked or electrically damaged, do not operate it; document the damage and request a return or replacement through the retailer.

What You Can Try

✓Photograph any transit damage and ask the retailer for an exchange or refund before using the unit.

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Explore available buying options and related products.

Product A
Breville Smart Oven Air Fryer Pro BOV900 Review

Amazon

Breville Smart Oven Air Fryer
$399.95
View at Amazon →
Our overall recommendation

The Breville Smart Oven Air Fryer Pro (BOV900) is a strong choice for households that want a spacious, versatile countertop oven for baking, roasting, reheating and air frying. Selected buyer experiences highlight its generous cooking capacity, convenient controls and satisfying results across different foods.

However, there are important trade-offs. Buyers report that the exterior becomes very hot, cleaning the basket and interior can require extra effort, and toasting may be slower than with a dedicated toaster. Air frying also receives mixed feedback compared with smaller basket-style air fryers. Individual owners have reported fan noise, display problems and component failures, although these observations do not establish how frequently those issues occur.

WHO SHOULD BUY IT:
Families preparing larger meals, people who regularly bake or roast, and buyers who want several cooking functions in one countertop appliance.

WHO SHOULD AVOID IT:
Small households that mainly prepare single servings or small snacks may find this oven unnecessarily large and expensive. Buyers with limited counter space, those prioritizing quick and easy cleaning, and people who mainly want a compact, fast basket-style air fryer should consider other options.

A small household that frequently bakes or roasts may still find this oven worthwhile.

Related Products

No related products are connected to this primary product yet.

Research Evidence

No observation evidence found for this problem.